Support

How can we help?

Email is the fastest way to reach us. A person reads every message.

We aim to reply within a few business days.

What to include

Which app and version (Settings shows it), and your Windows version.
What you did, what you expected, and what happened instead.
A screenshot or the exact error message, if there is one.

Please don't send files that contain sensitive data. For log problems, send only the relevant lines with names, host names, IP addresses and paths replaced.

Product help

LogMedic: free public beta. Feedback on misread or unsupported logs is especially welcome; see beta feedback.
Agent Floor: for purchase or download problems, include the email address you used on Gumroad.

Refund policy

All sales final — except if it won't run on your PC: contact us within 14 days.

If a paid app won't install or start on your computer, email us within 14 days of purchase with your Gumroad receipt email and a short description of what happens. We'll try to help it run; if it still won't, we'll refund you in full.

Security

Found a security problem in a Lampbench app or this site? Email [email protected] with "Security" in the subject.